The term big data describes the deluge of inbound data that companies are now facing on a daily basis, but big data itself is not new.
The seemingly recent interest and activity around the subject is mainly due to the fact that today, with the latest technologies and advances in computing power, there are better ways to collect, store, process and analyse it than have ever been available previously – and businesses have realised that it is the ability to analyse big data that really releases its full power and value.
In our business, big data comes from the world of telecoms. Employees usually have at least one connected mobile device, a smart phone or similar, and the unanimous opinion is that the growth of “connected” devices of all types is set to continue unabated for the foreseeable future.
Try to imagine the amount of telecoms data being generated by individuals and businesses every second of every day. This is truly big data.
In its raw state it is not very meaningful so businesses are asking who is responsible for it, how can it be effectively managed and fully utilised?
Data management on this scale is a complex process especially when large volumes of data come from multiple sources in different formats. This is the challenge that managers responsible for telecommunications now face as spending on fixed and mobile services continues to grow. The adoption of BYOD in the workplace has only intensified the management challenge as more employees bring their smartphones and tablets to work and add even more variety to the data.
Because the data is vast, there is simply no way businesses could consider asking their human resources to process it. This is a job for powerful computing and specialist software. In this case of telecoms big data – a telecoms expenses management – or TEM – solution is the answer.
In medium to large companies, the data flowing into a TEM solution each month may well include millions of individual call data records, requiring huge amounts of storage. As more and more machines become connected these data traffic volumes are set to increase exponentially.
At MDSL we’ve created a product called TEM Vision designed specifically to give our customers the ability to release the power and value of their big telecoms data.
As the name suggests, TEM Vision presents some really intuitive visualizations of the data and how trends have evolved over the days, months and years. It allows you to stand back and see the whole picture, providing a view on the data that is just not possible to get any other way.
And once you are armed with this ability to mine your data and visualize it in such useful ways it becomes simple to spot anomalies, see where adjustments are needed and where, quite often, substantial savings can be made.
Viewing data on a world map will highlight higher costs in certain geographies and allow you to drill down to analyse at office or street level.
It’s our goal as a provider of international telecom expense management solutions to help every one of our clients realise efficiencies in their telecom expenditures quickly, easily and above all, cost effectively.
Another example of how big data can be processed in a TEM solution is to validate that each of the millions of individual calls, made by employees, were actually billed at the rates that the business negotiated with its supplier – and not just some arbitrary rate that may have been applied to your bill. Without the right tools it is easy to miss simple mistakes buried in big data.
I hope these real world examples have helped you gain some understanding of how the MDSL TEM solution and TEM Vision deals with big data and releases its potential through analytical processing and data visualizations.
Your business is at a disadvantage without tools like TEM Vision.
Looking ahead, MDSL is sponsoring a number of events at which I will further discuss the latest industry trends and how our expertise can really help businesses to meet the new challenges they represent. If you’d like to ask me a question about what I’ve discussed today, please feel free to leave me a comment below.
Ben Mendoza, MDSL CEO and Founder, talks about how MDSL’s telecom expense management solution – TEM Vision – helps analyse big data in telecoms.